FAQ – Frequently Asked Questions
On this page you’ll find answers to frequently asked questions on ordering, transport, delivery, returning and other businesses. Is your question not listed? No problem, please contact our service desk.
-When will my order be delivered?
Did you place your order before 17:00?
Then your order will be shipped via DHL, PostNL, DPD within one workday.
When ordered in weekends the goods will be dispatched the next working day and delivered the day after.
DHL, PostNL, DPD, general terms of service apply
-Can I follow my order ?
When your package has been transported you’ll received a track and trace code.
-Do I pay shipment costs?
Shipping to anywhere in the Netherlands is free.
For international orders, shipping rates apply.
You will find your shipping rate ones you have placed an order and filled in your address.
-What kind of payment methods are available?
At pieterSZoon you can pay by direct bank transfer, Credit Card, iDeal (Dutch system), Paypal, Bancontact, SOFORT Banking, KBC/CBC, Belfius, Bank contact, Giro Payand EPS.
As soon as you’re done with shopping and you’ve collected all your articles in the cart you click the payment button. Then you need to fill your details and can choose the type of payment. When you’ve done so and acknowledged the General Terms and Conditions you’ll be forwarded to the check-out page.
-How do I order?
Did you succeed in finding the perfect bag for you or your loved ones? And would like to order it? Click on the relevant article and select your desired color. Add these to your shopping basket. When done the basket will be loaded on the right side of the page. If you’ll click the payment button you’ll be directed to the check-out page. On this page you’ll complete your details and select preferred method of payment. After the payment has been done the order will be processed immediately. You will receive an e-mail with track and trace details when your parcel has been sent off.
-How can I track my order?
When your order has been sent off you’ll receive the track & trace details of the shipment by e-mail. When clicking on the link in the e-mail you’ll be forwarded to the DHL, PostNL or DPD site and you can monitor the stage on which your package is in.
-How do I return goods?
Have you received your order but the size is not right, or you’re not entirely happy? No problem! Within 14 days after you have received your order you can return the undamaged goods in the original box. When we’ve received the goods in neat state your money will be credited. The costs to return goods to pieterSZoon are for your own account. In the Genaral Terms and Conditions you’ll find more information on returning goods.
Where can I enter my discount voucher?
If you have received a discount voucher and would like to use this on the contents of your shopping basket you need to go to the basket and click button "CHECKOUT". Subsequently you’ll go to a page where you can find an overview of your shopping basket. The ‘voucher/coupon’ field is available. Here you can enter your code. After you’ve acknowledged the discount code and entered the apply button it will be settled with the total amount.